On a more positive note, when prospects come in through referrals, especially from former clients, they tend to be more open and ready. The real challenge then becomes selecting which ideas are the most viable and impactful for their current stage of growth.
As for the first step, I encourage them to start with strategic communications, not tactics. Many businesses jump straight into things like press releases or media outreach, but without clear messaging, it rarely sticks. Getting the high-level narrative right, for instance, what you want to be known for, why you matter, and what makes you different, is the first and most important step. Once that’s in place, the storytelling becomes much easier, more consistent, and far more effective.